Changed your address, name or other account details on rocketplay casino? You may need to refresh your proof of address before making a withdrawal or using certain bonuses. This guide explains which documents to prepare, how the review usually works, and what to check if the details on your account no longer match your identification.
Prepare your rocketplay address documents first
Updating your profile does not automatically prove that you live at the new address. The verification team may ask for a separate document that shows your full name, current address and a recent issue date. Prepare the file before submitting a request so the review is not delayed by missing information.
Choose an accepted document
The published verification guidance lists a utility bill, bank statement or insurance document as examples of address evidence. The document should generally be no older than 90 days. Make sure the image shows the whole page, including your name, address, date and the organisation that issued it.
A clear colour photograph or PDF is usually safer than a cropped screenshot. Avoid covering account numbers or other information unless the instructions specifically allow it. If you have recently moved, use a document issued after the move rather than one showing your former address.
Match the address across your account
Check every part of the address before uploading anything. Street numbers, unit details, suburb and postcode should be consistent with the new information in your rocketplay profile. If your surname has also changed, your identity document may need to support that change as well.
Do not open a second account to solve a mismatch. The terms allow one personal account, while the bonus rules apply the one-account restriction across details such as household, address, email, IP address, device and payment method.
Update your rocketplay profile and submit proof
Sign in, open your profile settings and replace the old address with the new one. Save the change before starting verification. If the site asks why your information changed, give a short, accurate explanation. Keep the document details consistent with the information you enter.
- Update the address and any related personal details in your profile.
- Check that the document is readable, current and matches the new entry.
- Upload the file through the verification or cashier request shown in your account.
- Keep the confirmation message and wait for the review before requesting a withdrawal.
Email confirmation is required for access to withdrawals and bonuses. A normal verification review may take 1–24 hours according to the FAQ. Extra checks can take longer, and sportsbook-related document verification may be allowed up to 30 days under the terms. The team may also request a video call, phone contact, source-of-funds evidence or another document.
Check these details before sending
Use a document with all four essentials: your legal name, current Australian address, issue date and issuer. Do not send an expired or heavily blurred file. If the upload fails, try a PDF or a smaller image that still keeps the text sharp.
Keep copies of everything you submit. You may need to refer to the document later if your account is reviewed again. Privacy information says identity and transaction records are retained for at least five years for anti-money-laundering purposes.
Resolve mismatches before withdrawing
A changed address can affect more than verification. Withdrawals may be reviewed for account ownership, payment ownership and deposit turnover. The published rules say a withdrawal should use the same payment method used for the deposit where possible, and third-party payment systems are prohibited.
For Australian users, the detailed payment page lists bank-transfer withdrawals from AUD 30 to AUD 6,000, with arrival usually taking 3–7 banking days after processing. The account also has published weekly and monthly withdrawal caps of AUD 9,000 and AUD 35,000, although VIP exceptions may apply at the operator’s discretion.
| Check | Published requirement |
|---|---|
| Address document age | Generally no older than 90 days |
| Standard verification time | 1–24 hours |
| Sportsbook document review | Up to 30 days may be allowed |
| Player response period | Usually complete requested checks within two weeks |
| Record retention | At least five years for AML purposes |
These figures describe published policies, not a guarantee for every account. The live cashier and account messages should take priority if they show different instructions.
| Payment route | Minimum | Maximum | Published timing |
|---|---|---|---|
| Visa | AUD 25 deposit | AUD 6,000 | Instant deposit |
| Mastercard | AUD 25 deposit | AUD 6,000 | Instant deposit |
| MiFinity | AUD 30 | AUD 4,000 | Up to 24 hours for review |
| CashtoCode | AUD 25 deposit | AUD 800 | Instant deposit |
| Bank transfer | AUD 30 withdrawal | AUD 6,000 | 3–7 banking days |
Conclusion
Update the profile first, then submit a recent document that clearly proves the new address. Match your name and address across the account, identity documents and payment method, and allow time for extra checks. If the account remains restricted, contact 24/7 live chat with your confirmation details rather than creating another account.
